Customer Help

Our customer services team are always here to assist.

Common purchase queries answered

There are many places you can buy a cancer gift. But Cancer Care Parcel provides the opportunity for you to buy friends, colleagues and loved ones the gifts they really need.

Let’s face it, when most people hear that someone they know has cancer, they are at a loss for what to do or say and how to help. So we understand that choosing an appropriate, thoughtful and useful present can be challenging.  You need to trust what you are buying.

Why Choose Us?

Our considerate gift hampers are created by people who have had experience with cancer. The team are patients, survivors, family members and close friends of people who have or have had cancer. For example, the managing director (Dr Shara Cohen) started the company whilst she was still going through treatment and finished her treatment in 2018 (which was five years after her diagnosis).

Our team are constantly discussing, sampling and researching to find the best products to go in the gift boxes. We don’t just rely on the cancer care parcel team either. We are very responsive to our clients. If you think we should or shouldn’t have something in our gift boxes, we listen!

We carefully construct each box so that you can feel secure that your gift will be welcome.

Because we know that the person you are buying a gift for will be delighted we have a no-quibble money-back guarantee if you are not satisfied.

So there is no risk to you.

We never have any of the following items in a box

  • Religious content
  • Shampoo or other hair products
  • Food, in general (although we may include natural sweeteners, food which helps with nausea or items which help with dry mouth or bad mouth taste)
  • Anything that makes claims to cure or prevent cancer
  • Anything mentally or physically challenging

Our gifts are focused on people who are affected by cancer, because that is where our expertise is.

We do not sell gifts for other illnesses; although you are welcome to buy our gifts for any reason, we create our gifts with cancer patients and their family and friends in mind.

We understand that a cancer diagnosis is very personal. Everyone’s response is unique and people’s willingness to share their diagnosis varies.  There is no right or wrong way to behave with cancer and we have taken this into consideration with our packaging.

  • All gifts arrive in a non-branded grey bag.
  • Within the bag is an eco-friendly gift box that has words

Someone Thinking Of You Sent You This Gift.

  • There is NO mention of cancer (apart from a small Cancer Care Parcel logo) on the gift box.
  • Prices are never sent with the gift.

Well, we have to pay our salaries, but we are not millionaires. Most of the profit is currently being used for our outreach programs. We all want to give something back.

Cancer Care Parcel was created to bring back a bit of calm into the lives of all people affected by cancer and its treatment (including friends, family and carers).  So we don’t just provide appropriate gifts, we donate to cancer charities and help with cancer charities’ awareness campaigns. We also write & source articles from the cancer community to benefit people affected by cancer and continuously create new resources to support the cancer community.

BUT we are not a charity and have no external support. All our work is supported by the sale of our cancer gifts. The more you buy, the more we can do to serve the cancer community

Orders, Shipping and Returns

DUE TO TAX AND OTHER BREXIT ISSUES 

We are currently only delivering the Care Packages to the UK & USA (and a few selected packages to the Republic of Ireland).  All other products are delivered worldwide.  We hope to be able to deliver all our products worldwide again very soon.

  • Please note that if you purchase more than one gift they may be dispatched at different times.
  • The table below shows information for Care Packages only. The speed and cost of delivery will be confirmed at checkout and is different for each product and country.

 

CountryServiceCost
UKNext Business Day£6.86

FREE when you spend over £50
Republic of Ireland4-6 day service£19.00
United States4-6 day service£29.00

Delivery timein working days if ordered before 2pm.

We endeavour to dispatch all paid orders for care packages, that are placed before 2pm the same day, excluding Sundays and bank holidays, however, this is not 100% guaranteed.

We currently do not offer Sunday or bank holiday delivery.  

We strongly advise against sending gifts to hospitals as these can get lost.

We accept Visa (credit or debit), Mastercard (credit or debit), American Express and Paypal.

Payment is via our secure server.

Yes, once you enter the shopping cart you will be asked to compose an optional gift note which we will add to the parcel.

Please call or email us immediately if you have changes as sometimes we dispatch very quickly.

We offer a full refund if you are not completely satisfied. Please see our full return policy at the bottom of the page.

Therapy Safe

Safe for all ages, stages & treatments

Easy 30 Days Returns

30 days money back guarantee

Worldwide Shipping

Order before 2pm (UK time) for same day dispatch

100% Secure Checkout

PayPal / MasterCard / Visa / AMEX

Free UK Delivery

When you spend over £50