Help and Support

Support, guidance, and practical information for people affected by cancer.
Whether you are living with cancer, supporting someone else, or looking for trusted information, help is available here.

I Have Cancer

Information, guidance, and supportive resources for people living with cancer, at any stage.

Get support

I’m Supporting Someone

Guidance for friends, family members, carers, and colleagues who want to help in thoughtful and practical ways.

Learn how to help

I’m Looking for Practical Information

Details about orders, delivery, gifting, payments, and policies.

See below

Support Questions

I have cancer, what can you do for me?

Cancer Care Parcel provides practical support, trusted information, and carefully designed care packages to help make living with cancer a little easier. This includes free guides and articles, supportive webinars, community spaces, and optional comfort-focused care parcels designed with lived experience and professional input.

My friend has cancer, can you help me help them?

Yes. We provide guidance on how to support someone with cancer, including what can be helpful, what to avoid, and how to offer care without pressure. We also offer gift options designed specifically for people affected by cancer, including delivery to home, hospital, or hospice where appropriate.

I work for a cancer charity, can you help us?

We work alongside charities, hospitals, and community organisations to extend practical support and reliable information to people affected by cancer. Please contact us to discuss collaboration, resources, or partnerships.

Practical information

Where do you ship to?

We currently deliver UK only and are exploring options to deliver worldwide

What is the shipping cost of your gifts?

Shipping costs vary depending on the item purchased and country of delivery. It is best to check this when you add your items to the basket.

We keep our shipping costs as low as possible, whilst trying to maintain a quick and efficient delivery.

How soon do you dispatch orders?

CARE PARCELS

We endeavor to dispatch all paid orders that are placed before 2pm (GMT) on the same day, excluding weekends and bank holidays, however, this is not 100% guaranteed.

NON CARE PARCEL GIFTS
Most of the non care parcel gifts are printed as we receive each order. Dispatch times vary depending on the item. Dispatch and delivery times are given at check-out.

We currently do not offer weekend or national holiday delivery.

What is the delivery time?

Estimated delivery times vary according to the item purchased and country of delivery.

We do endeavor to get your item delivered as quickly and efficiently as possible.

Expected delivery times are given at check out.

Can I send a gift to a patient in a hospital or hospice?

We strongly advise against sending gifts to hospitals as these can get lost.

Hospices are easier to send to, but we would recommend asking them first and letting them know to expect a package.

Are gifts sensitively delivered.

We understand that a cancer diagnosis is very personal. Everyone's response is unique and people's willingness to share their diagnosis varies. There is no right or wrong way to behave with cancer and we have taken this into consideration with our packaging.

All CARE PARCELS arrive in a non-branded box. The box is an eco-friendly gift box that has words

Someone Thinking Of You Sent You This Gift.

There is NO mention of cancer (apart from a small Cancer Care Parcel logo) on the gift box.

ALL PRINTED PRODUCTS are sent in plain packaging with the packing label on the outside.

On the package label it does state that the product is from Cancer Care Parcel, plus the words

Someone Thinking Of You Sent You This Gift.

Prices are never sent with the gifts.

Products and Purchasing

What exactly do you sell?

We sell products for anyone touched by cancer because that is where our expertise is. We do not sell items for other illnesses, although you are welcome to buy for any reason.

We provide the opportunity to buy friends, colleagues, and loved ones gifts they need. Thoughtful, appropriate and useful gifts, created by people who have had experience with cancer.

Gifts include:

How do you decide what goes in a gift hamper?

All our gifts are thoughtfully put together. We liaise with our advisory board, which consists of cancer patients and survivors and those receiving our parcels for their feedback and suggestions.

We carefully construct each box so that you can feel secure that your gift will be welcome.

A STRICT POLICY FOR PARCEL CONTENTS IS ALWAYS UPHELD.

We never have any of the following items in a box

*Religious content
*Shampoo or other hair products
*Food, in general (although we may include natural sweeteners, food which helps with nausea or items which help with dry mouth or bad mouth taste)
*Anything that makes claims to cure or prevent cancer
*Anything mentally or physically challenging

Are the gifts you sell created by you?

Most, but not all gifts are created and sold exclusively by us.
We sell via this website, Etsy and Amazon.

What payments do you accept?

We accept Visa (credit or debit), Mastercard (credit or debit), American Express and Paypal.

Payment is via our secure server.

Can I change the delivery address?

We understand that you want to get your gift delivered as soon as possible, so we dispatch as quickly as we can.

Care packages could be sent on the same day as your order and other products are created when an order arrives.

So, please call or email us immediately if you have any changes.

Can I add a gift message?

Yes, you can!

Once you enter the shopping cart you will be asked to compose an optional gift note which we will add to the item.

I am unhappy with my purchase, what shall I do?

We guarantee the person receiving your gift will be delighted. If they are not, we will give you a full refund.

Just contact us and let us know why you are not happy.

You can see our full return policy at the bottom of this page.