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Privacy Policy

Who we are

Our website address is: https://cancercareparcel.com/.

Cancer Care Parcel is operated in the United Kingdom. Where relevant, some services may be delivered through associated legal entities, contractors, or trusted service providers for administrative, payment, or fulfilment purposes.

What personal data we collect and why we collect it

General website use

When you visit our website, we may collect limited technical information such as IP address, browser type, device information, and approximate location. This information is used to maintain site security, improve performance, analyse traffic patterns, and prevent misuse.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string, to help with spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to check whether you use it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval, your profile picture may be visible publicly in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data included in images.

Cookies

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience and last for one year.

If you have an account and log in to this site, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Login cookies last for two days, and screen preference cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. Logging out removes login cookies.

If you edit or publish an article, an additional cookie is stored indicating the post ID. This cookie contains no personal data and expires after one day.

Accounts, orders, and service delivery

If you create an account, place an order, make a donation, register for a service, or contact us through the website, we may collect personal information such as your name, email address, postal address, and payment related details.

This information is used only for legitimate purposes, including:

  • Processing orders, donations, or registrations
  • Delivering care packages or services
  • Communicating with you about your order or enquiry
  • Providing customer support
  • Meeting legal, accounting, or regulatory obligations

Payment processing is handled securely by third party providers. Cancer Care Parcel does not store full payment card details on its servers.

Caring, support, or related services

Where the website references caring, support, or related activities, any personal information shared is collected only where necessary and handled with appropriate confidentiality. We do not collect sensitive personal data unless it is explicitly required for a specific service and provided voluntarily.

Any data relating to carers, contractors, or service providers is processed solely for administrative, legal, safeguarding, or operational purposes.

Embedded content from other websites

Articles on this site may include embedded content such as videos, images, or articles. Embedded content behaves in the same way as if you visited the external website directly.

These external websites may collect data about you, use cookies, embed additional third party tracking, and monitor your interaction with their content, particularly if you are logged into those platforms.

Analytics

We may use analytics tools to understand how visitors use our website. This data is aggregated and anonymised where possible and is used to improve website functionality, content, and user experience.

Advertising and affiliate disclosure

Cancer Care Parcel may display advertising, sponsored content, or affiliate links on this website.

This means that, in some cases, we may receive compensation if you click on a link, make a purchase, or engage with a promoted product or service. This compensation helps support the ongoing operation of the website and the provision of free resources.

We only promote products, services, or partners that are relevant to our audience and aligned with our values. Advertising relationships do not influence the editorial content, information, or guidance provided on this website.

Sponsored content, where present, will be clearly identified. Affiliate links are used in accordance with UK advertising and consumer protection regulations.

Third party advertisers and advertising networks may use cookies or similar technologies to deliver advertisements and measure performance. These technologies are governed by the respective third parties’ own privacy and cookie policies.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely to allow automatic approval of follow up comments.

For registered users, we store the personal information provided in user profiles. Users can view, edit, or delete their personal information at any time, except for usernames. Website administrators can also view and edit this information.

Order, donation, and financial records are retained only for as long as required to meet legal, accounting, and regulatory obligations.

What rights you have over your data

If you have an account on this site or have left comments, you may request:

  • A copy of the personal data we hold about you
  • Correction of inaccurate or incomplete data
  • Deletion of your personal data

This does not include any data we are required to retain for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Some data may be processed by trusted third party service providers such as hosting providers, payment processors, email services, or analytics platforms. These providers process data only on our instructions and in accordance with applicable data protection laws.

Cancer Care Parcel Logo
Cancer Care Parcel
Practical support and trusted information for people affected by cancer
Cancer Care Parcel Ltd | Registered in England and Wales.
Company Number 14415197 @ Cancer Care Parcel
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