Cancer Care Parcel is a social impact organisation operated by Cancer Care Parcel Ltd, Company Number 14415197, registered in England and Wales
This Governance and Operating Framework sets out the organisational structure, governance standards, operating principles and decision-making processes of Cancer Care Parcel Ltd. It ensures accountability, transparency and responsible management across all activities, while supporting the organisation’s commitment to delivering social value.
This document also serves as the official governance policy for use in funding applications, grant compliance, partnership agreements, investor due diligence and operational oversight.
Cancer Care Parcel operates as a social impact organisation under the legal entity Cancer Care Parcel Ltd, registered in England and Wales (Company Number 14415197).
All contracts, finances and governance responsibility are held by Cancer Care Parcel Ltd. The trading name Cancer Care Parcel is used for brand clarity and community engagement purposes.
Nothing in this Governance and Operating Framework prevents the Director or future shareholders of Cancer Care Parcel Ltd from transferring ownership, selling the company, or securing investment, provided that any such action continues to support the organisation’s mission.
Cancer Care Parcel operates a blended social enterprise model, combining:
Revenue generated is reinvested to fund free care packages, support community initiatives and expand cancer support impact in the UK and globally.
| Item | Details |
|---|---|
| Legal Entity | Cancer Care Parcel Ltd |
| Trading Name | Cancer Care Parcel |
| Company Number | 14415197 |
| Jurisdiction | Registered in England and Wales |
| Registered Office | 7a High Street, Barnet, Herts, EN5 5UE, UK |
| Trading Address | Highstone House, 165 High Street, Barnet, Herts, EN5 5SU, UK |
| VAT Number | GB428826076 |
| EORI Number | XI428826076000 |
| Website | https://cancercareparcel.com |
| Director | Dr Shara Cohen |
A world where everyone affected by cancer feels supported, understood and never alone.
To provide meaningful comfort and emotional relief to people affected by cancer through thoughtful care packages, trusted information and community connection.
To ensure that no one faces cancer alone by providing free and accessible care packages, emotional support and trusted resources, with a commitment to reaching underserved communities.
To deliver its mission, Cancer Care Parcel Ltd may:
5.1 Supply care packages and supportive products to people affected by cancer.
5.2 Donate free care packages through its social mission programme.
5.3 Partner with hospitals, charities, community support groups and cancer organisations.
5.4 Operate online commerce and distribution channels.
5.5 Secure funding through grants, sponsorships and donations.
5.6 Engage volunteers, ambassadors and partners to support social initiatives.
5.7 Employ staff or contract services where required.
5.8 Operate nationally and internationally in line with UK law.
5.9 Raise awareness of cancer-related issues through education, campaigns and partnerships.
5.10 Take any lawful and ethical action necessary to support delivery of its mission.
6.1 Legal Responsibility
The legal and financial responsibility of Cancer Care Parcel Ltd lies with its Director, Dr Shara Cohen, in accordance with UK company law.
6.2 Leadership and Oversight
The Director retains authority over:
6.3 Advisory Support
Cancer Care Parcel may engage a Volunteer Advisory Group or Operational Support Team to provide guidance and assist with delivery of impact programmes. These roles are advisory in nature only and carry no legal liability.
6.4 Delegation Framework
Delegated roles help deliver operational work. Roles may include:
| Area | Delegated Responsibility |
|---|---|
| Volunteer coordination | Volunteer Lead |
| Free package programmes | Support Distribution Team |
| Fundraising | Funding and Sponsorship Lead |
| Customer Care | Member Support Team |
| Partnerships | Outreach Team |
The Director retains final decision authority.
7.1 Operational Meetings
Teams may meet weekly or monthly as needed to manage activity.
7.2 Strategic Review Meetings
Quarterly strategic reviews ensure alignment between business operations and social mission delivery.
7.3 Decision-Making Principles
All decisions must:
7.4 Recording of Decisions
Important decisions will be recorded in governance notes to support transparency.
Cancer Care Parcel does not operate a formal membership structure, but it maintains:
All supporters and representatives are expected to uphold the organisation’s Code of Conduct (Appendix A).
9.1 Financial Responsibility
Cancer Care Parcel Ltd maintains accurate financial records and complies with UK accounting standards and Companies House reporting requirements.
9.2 Social Enterprise Model
Cancer Care Parcel operates a blended social enterprise model combining commercial activity with social impact delivery.
Revenue from the sale of care packages and wellbeing products is reinvested to fund free cancer care packages and support services for individuals in need.
This enables both sustainability and social purpose impact.
9.3 Use of Funds
Funds may be used to support:
9.4 Financial Controls
9.5 Fundraising Ethics
Cancer Care Parcel:
10.1 Cancer Care Parcel is committed to ensuring fair access and equal opportunity for all beneficiaries, regardless of background, ethnicity, gender, health status, disability, age, religion, sexual orientation or socio-economic difficulty.
10.2 Free care packages are prioritised for individuals who are most in need, including those experiencing treatment hardship, isolation or financial difficulty.
10.3 Discrimination, harassment or disrespectful conduct will not be tolerated from any individual representing the organisation.
11.1 Cancer Care Parcel is committed to safeguarding vulnerable individuals and protecting beneficiaries from harm.
11.2 Safeguarding applies to:
11.3 Staff, volunteers and partners must:
11.4 Safeguarding concerns must be escalated to the Director, who will determine further action and referral where necessary.
12.1 Cancer Care Parcel complies with UK GDPR and Data Protection Act requirements.
12.2 Personal data will be stored securely and used only for legitimate purposes.
12.3 Volunteers and staff must maintain strict confidentiality about beneficiary information.
12.4 Beneficiary data will never be sold or shared without consent.
13.1 Cancer Care Parcel is a trusted organisation that provides sensitive support to people affected by cancer. Protecting organisational reputation is essential to maintain beneficiary trust and professional partnerships.
13.2 Anyone representing the organisation, including volunteers, ambassadors, advisors, partners and suppliers must:
13.3 Misuse of the Cancer Care Parcel name, logo or brand identity is prohibited.
Cancer Care Parcel is supported by volunteers who contribute to outreach, free package distribution, logistics, online support, awareness campaigns and fundraising. A separate volunteer agreement may operate alongside this framework.
Volunteers may support the organisation through roles such as:
Volunteers and ambassadors agree to:
Volunteers must:
Volunteers may have access to sensitive information. They must not:
Volunteers must disclose any personal or business involvement that could conflict with their volunteer role.
Volunteers may be removed or suspended if they:
Final decisions are made by the Director.
All volunteers are expected to have read the Volunteer Statement
15.1 Cancer Care Parcel is committed to fairness, accountability and transparency.
15.2 Complaints may be made regarding:
15.3 Complaints process:
Cancer Care Parcel adheres to:
In the event that Cancer Care Parcel Ltd is dissolved or ceases trading, any remaining assets after the settlement of all liabilities shall be transferred to another social purpose organisation, non-profit or charity with similar aims supporting people affected by cancer or serious illness. No assets shall be distributed for private gain.
This clause protects the social purpose of Cancer Care Parcel while still allowing the company to operate as a UK Limited Company and engage in investment or ownership transfer.
All representatives of Cancer Care Parcel, including volunteers, staff and partners, must follow these standards:
Breaches may result in removal from role or partnership.
Volunteers and ambassadors agree to:
Volunteers are not employees and do not enter an employment contract. There is no obligation for Cancer Care Parcel to provide work or for a volunteer to accept tasks. Reasonable expenses may be reimbursed if agreed in advance.
All volunteers, staff and advisors must declare conflicts:
| Question | Yes/No | Details |
|---|---|---|
| Do you have any personal or financial interest related to Cancer Care Parcel’s work? | ||
| Could your role here conflict with other business or charity interests? | ||
| Do you promote personal activities through this role? | ||
| If yes, provide details: |
Signed: ____________________
Name: ____________________
Date: ____________________
This Governance and Operating Framework will be reviewed annually to ensure relevance, compliance and alignment with organisational growth.
19.1 Reinvestment of Profits
Cancer Care Parcel operates as a social impact organisation. All profits generated are reinvested into the company to support the ongoing development of services and free care initiatives. Revenue is used to expand support for the cancer community through care package donations, compassionate resources and educational outreach.
19.2 Dividend Policy
As a matter of principle, no dividends shall be declared or paid to shareholders. Financial gains are used exclusively to further the social objectives and sustainable growth of the organisation.
19.3 Commitment to Corporate Social Responsibility (CSR)
Cancer Care Parcel is committed to ethical, transparent and socially responsible business practice. The organisation follows a CSR framework that ensures accountability to beneficiaries, stakeholders and the wider public. Key areas of CSR include:
19.4 Volunteer Engagement and Valuing Contributions
Cancer Care Parcel recognises that volunteers play a vital role in delivering social impact. The organisation is committed to:
19.5 Stakeholder Engagement and Transparency
Cancer Care Parcel is committed to operating with openness and accountability. The organisation maintains clear communication with beneficiaries, team members, partners, suppliers and supporters. Ethical working practices and responsible decision-making guide all operations.
19.6 Membership and Ethical Partnership Networks
Cancer Care Parcel is a member of the National Organisation for Responsible Businesses, a network of responsible enterprises committed to ethical and sustainable practice. This reflects Cancer Care Parcel’s commitment to responsible and principled governance.
This Governance and Operating Framework has been approved and adopted on behalf of Cancer Care Parcel Ltd.
Name: Dr Shara Cohen
Position: Director
Cancer Care Parcel Ltd
